Reduction in opening hours of Spalding Delivery Office in Pinchbeck

Opening hours of the area’s delivery office desk have been reduced by postal bosses due to the 'changing behaviour of customers’.

Spalding Delivery Office is now open from 8am to 10am Monday to Friday with an afternoon slot on Thursdays under the new change which was implemented earlier this week.

Royal Mail says it is amending the opening hours of customer service points, like the Spalding Delivery Office, as it has a range of different options for customers.

A Royal Mail spokesperson said: “We understand the importance that some customers attach to Customer Service Points (CSPs) as one of a number of ways in which they can access our services. An increase in doorstep services such as Parcel Collect and Safeplace are helping us to enhance customer convenience and deliver more parcels first time. In May this year, we also introduced automatic redelivery of parcels the next working day across the UK for customers who are not at home when posties attempt to deliver the first time. Over 99% of parcels are now successfully delivered to customers on the first or second delivery attempt. This is reducing the need for customers to collect parcels from CSPs.

“To keep pace with the changing behaviour of our customers, we are amending the opening hours of CSPs. We have a range of options free-of-charge for customers who want to arrange for an item to be redelivered. Details of how to arrange this can be found on our website.”

The office is open 8am to 10am Monday to Friday and 4pm to 6pm on Thursdays. It is also open from 8am to noon on Saturdays.